1. Subject of the Service

These terms govern the use of the website trishacashmere.com and the services offered by ConfortPlus, including consultancy on choosing sustainable and functional textile products.

By accessing the website, the user confirms that they have read, understood, and fully accepted these terms.

2. User Rights and Obligations

The user undertakes to provide accurate and complete information when filling out contact forms or requesting personalized offers.

It is forbidden to use the website for illegal purposes or in a way that could affect its operation.

• The user will not attempt to access restricted areas without authorization.
• The user will not distribute offensive content or content that infringes intellectual property rights.
• The user is responsible for the confidentiality of their login data, if applicable.

3. Provider Rights and Obligations

ConfortPlus undertakes to provide accurate and up-to-date information regarding the products and services presented on the website.

The provider reserves the right to modify the website content, including prices and descriptions, without prior notice, but in compliance with transparency conditions.

Limitations of Liability

ConfortPlus cannot be held responsible for any technical errors or service interruptions that cannot be reasonably controlled.

Under no circumstances shall the total liability of the provider exceed the value of the services paid by the user in the last 12 months.

4. Confidentiality and Data Protection

The processing of personal data is carried out in accordance with the Privacy Policy available on the website.

User data is not shared with third parties without explicit consent, except in cases provided by law.

5. Payments and Returns

For paid services, the invoicing and return terms are established at the time of purchase and confirmed by email.

Returns are accepted within 14 days from the date of purchase, provided the product is in its original condition.

• Return costs are borne by the user, except in cases of error on the part of the provider.
• Refunds are made within a maximum of 10 working days from receipt of the returned product.

6. Modification of Terms

ConfortPlus reserves the right to modify these terms at any time. Changes will be published on this page and, if substantial, users will be notified by email.

Continued use of the website after the publication of changes constitutes acceptance of the new terms.

7. Contact for Legal Matters

For questions related to these terms, users can contact the legal team at the email address info@trishacashmere.com or at the postal address: B-dul. Mihai Viteazul 9A.

All legal notices will be sent in writing to the address mentioned above.