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Clarifications and Definitions

To avoid any ambiguous interpretation, we present below the essential terms and conditions that govern the use of our products and services.

πŸ” Definition

What does "durable product" mean?

By "durable product" we mean an item designed to last over time, made from high-quality materials, with a low environmental impact, and which retains its aesthetic and functional properties after prolonged use.

πŸ“œ Term

How does the warranty apply?

The warranty covers manufacturing and material defects for a period of 24 months from the date of purchase. It does not apply in cases of normal wear and tear, improper use, or unauthorized interventions.

βš–οΈ Condition

What does "daily comfort" mean?

The expression refers to the feeling of well-being experienced throughout the day, thanks to the thermal properties, breathability, and pleasant texture of the materials, without compromising freedom of movement.

πŸ“‹ Clarification

How are "premium materials" defined?

Premium materials are carefully selected natural fibers or technical blends, certified according to international standards, which ensure durability, resistance to wear, and a luxurious feel to the touch.

πŸ”’ Privacy

How do we use personal data?

Your data is used exclusively for processing orders and improving services, in accordance with our privacy policy. We do not share information with third parties without your explicit consent.

πŸ“¦ Delivery

What are the return terms?

You have the right to return any product within 14 days of receipt, in its original condition and with the tags intact. The refund will be processed within a maximum of 10 working days from the receipt of the package.

Contact Us

We are here for you Monday through Friday, between 09:00 and 18:00.

Address B-dul. Mihai Viteazul 9A

Phone 0747459855

Email info@trishacashmere.com

Schedule Mon–Fri: 09:00–18:00

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